Questions

 

Pre-Test Questions

1. On a scale of 1 to 5, 5 being the most often, how often to you shop online?
2. On a scale of 1 to 5, 5 being the most often, how often do you buy books online?
3. Which three phrases best describe your online shopping?

• Gift Shopping
• Sales Shopping
• Free Shipping
• Comparison Shopping
• Leisurely Browsing
• Focused Shopping
• Discount Codes
• Pre-Orders

Post Task Questions

1. As you browse the home page, what are your initial thoughts and impressions?
2. What is the thing you like best about the home page?
3. What is the worst thing about the home page?
4. Does the home page arouse your curiosity about the business?
5. Is the information you received relevant to what you were looking for?
6. Based on the home page, would you recommend this business to a friend?
7. Walk me through your decision on that.
8. What did you think of the navigation to get to that decision?
9. Do you feel that the task met your expectations?
10. How intuitive did you find that task?
11. Why did you pause?
12. Were there any surprises while accomplishing this task?

Post Test Questions

1. On a scale of 1 to 5, 5 being the most often, how often would you use this site?
2. On a scale of 1 to 5, 5 being the most complex, how would you rate the complexity of this site?
3. What did you like best about this site?
4. What did you think was the worst thing about this site?
5. As you browsed through this site, did it become easier or harder to figure out?
6. When a mistake was made, was it easy to figure out the next step?
7. On a scale of 1 to 5, 5 being the easiest, how easy was it to find the information that you wanted?