Moderator Script

 

    Hello, my name is Suzann. I would like to start by personally thanking you for participating in the usability test of JRS Books. Before we proceed, can you please clearly state your name and state if you agree to be recorded during this session? Thank you.

    For the purpose of disclosure, the user and the moderator are not in the same room. The user is at his/her home location. (Name), please make sure you are in a quiet room with little to no distractions. If you need a break, we can take one. 

    As we go through this test, you will be given a list of tasks to complete. Please "think out loud" by verbally expressing your thoughts and opinions as you complete each task. Questions will be asked to help me understand what you are thinking and why you performed tasks in a certain way. There are no right or wrong answers, so please be honest in your answers. 

        Before we open the JRS Books website, please answer a few questions.:

1. On a scale of 1 to 5, 5 being the most often, how often to you shop online?
2. On a scale of 1 to 5, 5 being the most often, how often do you buy books online?
3. Which three phrases best describe your online shopping?

• Gift Shopping
• Sales Shopping
• Free Shipping
• Comparison Shopping
• Leisurely Browsing
• Focused Shopping
• Discount Codes
• Pre-Orders

    Please open the website and browse through the home page without clicking on any links. Feel free to voice your opinions and ideas out loud. Remember, there are no right, or wrong answers and we value your feedback.   

    Now I will give you a set of tasks to complete. I may ask questions as you complete these tasks to get an understanding on what you think and get clarification on your decisions. 

    Thank you very much for your participation in this usability test. I have some final, but brief, post-test questions.

1. On a scale of 1 to 5, 5 being the most often, how often would you use this site?
2. On a scale of 1 to 5, 5 being the most complex, how would you rate the complexity of this site?
3. What did you like best about this site?
4. What did you think was the worst thing about this site?
5. As you browsed through this site, did it become easier or harder to figure out?
6. When a mistake was made, was it easy to figure out the next step?
7. On a scale of 1 to 5, 5 being the easiest, how easy was it to find the information that you wanted?

    Thank you once again for your participation. Your compensation will be mailed to you soon.